Welcome to 21DayChallenges.com. We aim to provide high-quality services to all our participants. However, we understand that circumstances may arise where you may need to cancel your participation or request a refund. Below is our Cancellation & Refund Policy to ensure clarity and transparency.
## Cancellation Policy
1. Cancellation Before the Challenge Entry
- Participants may cancel their registration for a challenge at any time before the official start date of the challenge.
- To cancel your participation, please contact us at [[email protected]] with your registration details.
2. Cancellation After the Challenge Has Commenced
- Once a challenge has started, cancellations will not be accepted, and no refunds will be provided.
## Refund Policy
1. Eligibility for Refunds
- Refunds are only available if services have not yet commenced. Services are considered commenced as soon as the challenge begins.
- To request a refund, you must submit your request at least 24 hours before the start of the challenge.
2. How to Request a Refund
- To request a refund, email us at [[email protected]] with the following information:
- Your full name
- Email address used for registration
- Challenge details (start date and name of the challenge)
3. Processing of Refunds
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Participants will receive a confirmation email once the refund has been issued.
## Exceptions
- Refunds will not be provided under the following circumstances:
- If the challenge has already commenced.
- If the participant fails to notify us within the stipulated time frame.
- In the case of no-shows or failure to participate after the challenge begins.
## Contact Us
If you have any questions regarding our Cancellation & Refund Policy, please feel free to reach out to our support team at [[email protected]]
Thank you for choosing 21DayChallenges.com. We look forward to helping you achieve your transformation goals!